Terms of Service

4.1Fees and Taxes

Fees are stated in an order form or pricing page and are exclusive of Goods and Services Tax (GST) and other applicable taxes and duties. You authorise recurring charges for each subscription term unless cancelled under §4.2.

4.2Auto-Renewal & Cancellation

Subscriptions renew automatically for successive terms unless you cancel no later than 60 days before the end of the current term (via the billing portal or written notice to zander@alloovium.com). A notice is effective when received and valid only upon our written confirmation. You retain access through the end of the paid term; refunds are not provided unless required by applicable law.

4.3Price Changes with CPI Safeguard

We may change pricing with 60 days’ prior notice before your next term. If an increase materially exceeds the Consumer Price Index (CPI) as published by the Australian Bureau of Statistics (ABS), or otherwise materially worsens your commercial terms, you may terminate by written notice before the change takes effect; otherwise, new pricing applies at renewal.

4.4Invoicing; Late Payment

Unless otherwise agreed, fees are due in advance of each billing period. We may charge reasonable late-payment interest and recovery costs in accordance with applicable Australian law for overdue amounts.

4.5Currency & Payments

Invoices are issued in AUD. If you pay from a non-AUD account or via a method that triggers currency conversion, you are responsible for bank charges and foreign exchange costs so that the invoiced AUD amount is received in full.

4.6Trials

No free trial is offered by default. We may, at our discretion, offer a written trial arrangement for specific customers or plans. Any trial terms (duration, scope, data handling, transition to paid) will be specified in writing at the time of offer; absent such written terms, no trial applies.

9.1Customer Content — Ownership and Licence

You retain all right, title, and interest in inputs, uploads, files, and data you provide to the Service (“Customer Content”). You grant Alloovium a non-exclusive, worldwide licence for the term of the Agreement to host, process, transmit, display, and create technical copies of Customer Content as reasonably necessary to provide the Service, support, troubleshooting, security, backups, and related operations.

Model training. Alloovium does not use Customer Content to train foundation models unless you have expressly opted in in writing.

Business-critical materials. Alloovium will not use business-critical or sensitive Customer Content for product improvement except as necessary to operate or support the Service, or where you have expressly opted in in writing.

9.2Usage Data — Collection and Use

“Usage Data” means telemetry and technical information generated by or relating to the use and performance of the Service (for example: feature interactions, UI clicks, API calls, response times, error rates, device/browser metadata, configuration parameters), but excludes Customer Content. You acknowledge and agree that Alloovium may collect and process Usage Data to provide, secure, monitor, and improve the Service, develop new features, and generate analytics and insights about Service performance. Usage Data is not used to train foundation models unless you have separately opted in in writing.

9.3Aggregated and De-Identified Data

Alloovium may create and use data that is (a) Aggregated so that no individual or Customer is identifiable, and/or (b) De-Identified so that it cannot reasonably be used to identify an individual or Customer. Alloovium may use such data for benchmarking, trend analysis, capacity planning, and product improvement, including public or customer-facing reports, provided it does not identify you or any individual. Alloovium will not attempt to re-identify Aggregated or De-Identified Data and will contractually restrict sub-processors from doing so.

9.4No Transfer of IP in Analytics

Except for your rights in Customer Content, Alloovium retains all right, title, and interest in (i) Usage Data, (ii) Aggregated and De-Identified Data, and (iii) learnings, know-how, and analytics derived therefrom, together with any improvements to the Service.

12.1Customer Name & Logo

As a standard term, the customer permits Alloovium to display Customer’s name and logo to identify Customer as a user of the Service in routine marketing (e.g., website, decks, sales materials). This does not allow disclosure of Confidential Information or any non-public details of the relationship; such specifics require a jointly approved customer story or press release, or a legal obligation to disclose (with prior notice where lawful). Customer may opt out by written notice; Alloovium will cease new uses promptly and remove from digital materials under its control immediately (archives/unrecallable copies excluded).

12.2Enterprise NDAs

Alloovium can enter into a separate mutual non-disclosure agreement with enterprise organisations if needed. If that NDA conflicts with this §12, the NDA controls for its subject matter.

21.1

Alloovium does not accept or grant exclusivity undertakings with any customer or partner. Access to, licensing of, and availability of the Service — including the core platform and standard product packages — are non-exclusive and may be offered to any customer that lawfully, properly, and safely uses the Service in accordance with these Terms.

21.2

Alloovium may provide the same or similar functionality, services, or integrations to multiple customers without restriction.

21.3

Any bespoke or professional services (e.g., configurations, custom features, accelerators, or documentation) are provided on a non-exclusive basis. Alloovium may reuse generalised know-how, methods, and non-Customer-Content code that do not disclose Customer Confidential Information.

21.4

For the avoidance of doubt, each Customer’s Customer Content and Confidential Information remain owned by, and safeguarded for, that Customer as set out in §9 and §12. Alloovium will, within its absolute best ability and employing commercially reasonable measures, not share, disclose, or reuse such materials in any manner that could identify the Customer or expose the Customer’s trade secrets or other sensitive information, nor in any way that violates Alloovium’s data protection, compliance, or security standards.

21.5

No most-favoured-nation or parity commitment is provided unless expressly agreed in a separate written amendment signed by both parties.

21.6

Availability remains subject to compliance with these Terms, including §6 (Acceptable Use) and §16 (Suspension & Termination).